What is Xcellerate OPS?

Xcellerate OPS is a cloud-hosted service desk and operations platform built by RMM Labs Ltd. It combines ticket management, asset tracking, time and billing, a client portal and built-in AI assistance in a single workspace — designed for MSPs, IT departments and any service business.

How is Xcellerate OPS priced?

OPS is priced per workspace with unlimited technicians. Plans start at €69 per month (Launch, up to 10 clients) and scale through Growth (€149), Scale (€329) and Accelerate (€599). A free tier covers up to 2 clients. All prices exclude VAT.

Does OPS support multiple languages?

Yes. Xcellerate OPS supports 25 languages out of the box, including real-time translation of tickets, knowledge-base articles and the client portal. Every plan includes translation credits.

Where is OPS data hosted?

OPS is hosted in EU data centres by RMM Labs Ltd, a Bulgarian company. Review the configured AI providers, integrations, subprocessors and contractual terms when assessing your data-processing requirements.

Can I migrate from another service desk to OPS?

RMM Labs offers a managed migration service for supported PSA, CRM, project-management and CSV sources. Agree the records, exclusions and acceptance criteria first; the service includes a scoped AI-memory learning pass funded by RMM Labs.

RMM Labs · Xcellerate

EU-built tools for IT and service teams

Xcellerate OPS is an EU-hosted service desk and operations platform by RMM Labs that unifies ticketing, projects, quoting, invoicing and knowledge in one multilingual workspace.

Choose the tools for how your team works — serving customers, running internal IT or delivering client projects.

Get started for free Explore Xcellerate OPS

Published by RMM Labs Ltd · Last updated October 27, 2026

Who is Xcellerate for?

I run an MSP

Tickets, time and billing live in separate tools.

Run service delivery from ticket to invoice, with endpoint management alongside it.

Xcellerate OPS + Xcellerate RMM

Explore this solution

I run internal IT

Requests, changes and audit evidence are scattered.

Bring service management and controlled AI into one workspace.

Xcellerate OPS · optional Xcellerate AIG

Explore this solution

I run a service business

Projects move forward. Budgets and billing fall behind.

Connect projects, time, quotes, invoices and your client portal.

Xcellerate OPS

Explore this solution

EU-built tools
OPS developed and hosted in the EU
AI Act documentation and oversight
OPS staff app and portal in 25 languages

Customer logos and quotations pending permission

Less handover. More context.

MSPs: ticket → work → invoice

Keep the request, the time spent and the billing context together.

Internal IT: request → change → review

Connect service requests with approvals, service context and review records.

Service businesses: project → time → invoice

Follow delivery and budget progress without losing the client conversation.

What you get

These are product choices, not a shared subscription or a promise of an integrated deployment. Check the fit and setup of each product separately.

Xcellerate OPS

Service desk & operations

A multilingual service desk that grows into a complete business-in-a-box — ticketing, projects, quoting, invoicing and knowledge, all in one EU-hosted platform.

Best for: Any service business, from IT to field service

Omnichannel helpdesk with AI assist in 25 languages
Projects, budgets, quoting and invoicing built in
Scale from a light helpdesk to a full business-in-a-box
Licensing that grows with you and stays affordable

Explore Xcellerate OPS

Xcellerate RMM

Remote monitoring & management

Monitor, manage and automate every endpoint and network device from one open platform — with remote access, patching, scripting and alerting built in.

Best for: MSPs and enterprise IT teams

Monitor endpoints, servers and network gear in real time
Remote access, patching and scripting at scale
Source-available and self-hostable, with no per-device lock-in
EU-native with full data sovereignty

Explore Xcellerate RMM

Xcellerate AIG

Enterprise AI gateway

One governed, OpenAI-compatible API between your applications and every AI provider — self-hosted in the EU, so prompts and data never leave your network.

Best for: Enterprises and IT teams putting AI under governance

One OpenAI-compatible API across ten providers
Virtual keys, budgets and guardrails built in
Self-hostable and air-gapped, with EU data residency
Data protection your DPO can actually configure

Explore Xcellerate AIG

How do Xcellerate OPS, RMM and AIG compare?

Three products that work on their own or together. Each is built and hosted in the EU by RMM Labs.

Product	What it does	Best for
Xcellerate OPS	A multilingual service desk that grows into a complete business-in-a-box — ticketing, projects, quoting, invoicing and knowledge, all in one EU-hosted platform.	Any service business, from IT to field service
Xcellerate RMM	Monitor, manage and automate every endpoint and network device from one open platform — with remote access, patching, scripting and alerting built in.	MSPs and enterprise IT teams
Xcellerate AIG	One governed, OpenAI-compatible API between your applications and every AI provider — self-hosted in the EU, so prompts and data never leave your network.	Enterprises and IT teams putting AI under governance

Bring your service history with you

Review supported imports and agree the scope before switching. Import tools and CSV mapping are not the same as the managed migration service: the service has a written scope and acceptance criteria.

Review migration scope

See whether OPS fits your team

Review the current plans or discuss your workflow. Paid base plans include monthly AI credits; migration is optional and quoted separately.

Start free View OPS plans Request a demo

Frequently asked questions

What is Xcellerate OPS?: Xcellerate OPS is a cloud-hosted service desk and operations platform built by RMM Labs Ltd. It combines ticket management, asset tracking, time and billing, a client portal and built-in AI assistance in a single workspace — designed for MSPs, IT departments and any service business.
How is Xcellerate OPS priced?: OPS is priced per workspace with unlimited technicians. Plans start at €69 per month (Launch, up to 10 clients) and scale through Growth (€149), Scale (€329) and Accelerate (€599). A free tier covers up to 2 clients. All prices exclude VAT.
Does OPS support multiple languages?: Yes. Xcellerate OPS supports 25 languages out of the box, including real-time translation of tickets, knowledge-base articles and the client portal. Every plan includes translation credits.
Where is OPS data hosted?: OPS is hosted in EU data centres by RMM Labs Ltd, a Bulgarian company. Review the configured AI providers, integrations, subprocessors and contractual terms when assessing your data-processing requirements.
Can I migrate from another service desk to OPS?: RMM Labs offers a managed migration service for supported PSA, CRM, project-management and CSV sources. Agree the records, exclusions and acceptance criteria first; the service includes a scoped AI-memory learning pass funded by RMM Labs.